{"product_id":"care-home-duty-of-candour-serious-incident-management-sop-template-enterprise-uk-edition","title":"Care Home Duty of Candour \u0026 Serious Incident Management SOP Template | Enterprise UK Edition","description":"\u003cdiv class=\"sopstream-product-description\"\u003e\n  \u003ch2\u003eEnterprise Care Home Duty of Candour, Serious Incident Management \u0026amp; Openness SOP\u003c\/h2\u003e\n  \u003cp\u003eEstablish an open, transparent, and auditable incident governance framework, enforce statutory Duty of Candour disclosures, and maintain CQC inspection readiness across your residential or nursing care home with this enterprise-grade Standard Operating Procedure (SOP). Specifically engineered for UK care home operators to satisfy \u003cstrong\u003eCQC Regulation 20 (Duty of Candour)\u003c\/strong\u003e, \u003cstrong\u003eCQC Regulation 17 (Good Governance)\u003c\/strong\u003e, the \u003cstrong\u003eCare Act 2014\u003c\/strong\u003e, and \u003cstrong\u003eUK GDPR\u003c\/strong\u003e requirements.\u003c\/p\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eKey Regulatory \u0026amp; Duty of Candour Highlights\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eCQC Single Assessment Framework \u0026amp; Reg 20 Parity:\u003c\/strong\u003e Provides clear, step-by-step procedures for fulfilling statutory notifications and written apologies following unintended or unexpected safety incidents.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eNotifiable Safety Incident (NSI) Triage:\u003c\/strong\u003e Standardizes harm threshold classification (Moderate Harm, Severe Harm, Prolonged Psychological Harm, Death).\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003e24-Hour Verbal \u0026amp; 5-Day Written SLAs:\u003c\/strong\u003e Enforces strict statutory deadlines for verbal notification, formal written apologies, and investigation log dispatch.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRoot Cause Investigation \u0026amp; CAPA Integration:\u003c\/strong\u003e Links incident investigations directly to 5-Why RCA and closed-loop corrective action tracking to eliminate repeat harm.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eData Protection \u0026amp; Confidentiality:\u003c\/strong\u003e Complete UK GDPR Article 9 alignment for sensitive resident harm logs, family correspondence, and investigation notes.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eWhat's Included in the Download Package?\u003c\/h3\u003e\n  \u003cp\u003eDelivered as an editable Microsoft Word (\u003ccode\u003e.docx\u003c\/code\u003e) document formatted with Executive Midnight Navy styling and standalone control templates:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix A:\u003c\/strong\u003e Master Care Home Duty of Candour \u0026amp; Incident Register\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix B:\u003c\/strong\u003e Notifiable Safety Incident Triage \u0026amp; Severity Assessment Form\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix C:\u003c\/strong\u003e Statutory Duty of Candour Verbal Notification Log\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix D:\u003c\/strong\u003e Formal Duty of Candour Written Apology Letter Template\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix E:\u003c\/strong\u003e Post-Incident Investigation \u0026amp; CAPA Tracker\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix F:\u003c\/strong\u003e Annual Duty of Candour \u0026amp; Open Culture Review Form\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix G:\u003c\/strong\u003e Internal Care Home Duty of Candour Audit Checklist\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eVisual Operational Status Badges Included\u003c\/h3\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse; margin-top: 10px;\"\u003e\n    \u003cthead\u003e\n      \u003ctr style=\"background-color: #0F172A; color: #FFFFFF;\"\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eStatus Tier\u003c\/th\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eVisual Badge\u003c\/th\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eCandour Protocol\u003c\/th\u003e\n      \u003c\/tr\u003e\n    \u003c\/thead\u003e\n    \u003ctbody\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 1\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0; text-align: center;\"\u003e\u003cspan style=\"background-color: #DCFCE7; color: #15803D; padding: 3px 8px; font-weight: bold; border: 1px solid #22C55E;\"\u003e[ CANDOUR COMPLIANT ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eVerbal \u0026amp; written apology executed within SLA, RCA complete; ticket closed.\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 2\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0; text-align: center;\"\u003e\u003cspan style=\"background-color: #F0F9FF; color: #0369A1; padding: 3px 8px; font-weight: bold; border: 1px solid #0284C7;\"\u003e[ INCIDENT UNDER INVESTIGATION ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eHarm event logged; verbal disclosure complete (\u0026lt;24 hrs); RCA active (\u0026lt;14 days).\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 3\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #FEF3C7; text-align: center;\"\u003e\u003cspan style=\"background-color: #FEF3C7; color: #B45309; padding: 3px 8px; font-weight: bold; border: 1px solid #F59E0B;\"\u003e[ CANDOUR APOLOGY PENDING ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eWritten apology approaching 5-day deadline; Registered Manager sign-off active (\u0026lt;5 days).\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 4\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #FEE2E2; text-align: center;\"\u003e\u003cspan style=\"background-color: #FEE2E2; color: #B91C1C; padding: 3px 8px; font-weight: bold; border: 1px solid #EF4444;\"\u003e[ CRITICAL CANDOUR BREACH ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eUnnotified harm incident or statutory SLA breach; criminal risk; immediate Board escalation.\u003c\/td\u003e\n      \u003c\/tr\u003e\n    \u003c\/tbody\u003e\n  \u003c\/table\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eDocument Technical Specifications\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eDocument Code:\u003c\/strong\u003e \u003ccode\u003eSOP-CARE-CAND-DIR-2026-016\u003c\/code\u003e\n\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Microsoft Word (.docx) — Fully Editable\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eJurisdiction:\u003c\/strong\u003e United Kingdom (CQC Regulated Social Care — England \u0026amp; Wales)\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eTarget Audience:\u003c\/strong\u003e Registered Providers, Registered Managers, Clinical Leads, Quality Assurance Directors, and Governance Officers.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\u003c\/div\u003e","brand":"SOPStream","offers":[{"title":"Default Title","offer_id":58212687315276,"sku":null,"price":49.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1068\/2997\/1788\/files\/6402a9e3-7546-4b54-bd6f-2c841ba1bdae.png?v=1784997644","url":"https:\/\/sopstream.co.uk\/products\/care-home-duty-of-candour-serious-incident-management-sop-template-enterprise-uk-edition","provider":"SOPStream LTD","version":"1.0","type":"link"}