{"product_id":"care-home-electronic-care-management-systems-ecms-cyber-security-governance-sop-template-enterprise-uk-edition","title":"Care Home Electronic Care Management Systems (eCMS) \u0026 Cyber Security Governance SOP Template | Enterprise UK Edition","description":"\u003cdiv class=\"sopstream-product-description\"\u003e\n  \u003ch2\u003eEnterprise Care Home Electronic Care Management Systems (eCMS), Digital Records \u0026amp; Cyber Security Governance SOP\u003c\/h2\u003e\n  \u003cp\u003eProtect digital resident records, enforce contemporaneous point-of-care charting (within 15 minutes of care delivery), mandate Multi-Factor Authentication (MFA) and Cyber Essentials controls, manage paper business continuity care packs during cloud outages, respond to cyber security incidents (ransomware, phishing), and maintain 100% CQC and NHS DSPT inspection readiness across your care facility with this enterprise-grade Standard Operating Procedure (SOP). Specifically engineered for UK care home operators to satisfy \u003cstrong\u003eCQC Regulation 17 (Good Governance - Records management)\u003c\/strong\u003e, the \u003cstrong\u003eUK General Data Protection Regulation (UK GDPR)\u003c\/strong\u003e, the \u003cstrong\u003eData Protection Act 2018\u003c\/strong\u003e, the \u003cstrong\u003eNHS Data Security and Protection Toolkit (DSPT)\u003c\/strong\u003e, the \u003cstrong\u003eCyber Essentials Scheme\u003c\/strong\u003e, and the \u003cstrong\u003eComputer Misuse Act 1990\u003c\/strong\u003e requirements.\u003c\/p\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eKey Regulatory \u0026amp; Digital Governance Highlights\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eCQC Single Assessment Framework \u0026amp; DSPT Parity:\u003c\/strong\u003e Establishes auditable digital care recording workflows ensuring all electronic health and medication notes remain accurate, contemporaneous, secure, and accessible to authorized staff.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003e100% Contemporaneous Point-of-Care Charting:\u003c\/strong\u003e Mandates digital care entry within 15 minutes of execution on encrypted mobile tablets, eliminating risky end-of-shift retrospective batch recording.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eCyber Essentials Infrastructure Controls \u0026amp; MFA Enforcement:\u003c\/strong\u003e Enforces Multi-Factor Authentication (MFA), role-based access permissions, automatic 180-second screen locks, and endpoint encryption across 100% of devices.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003e2-Hour Paper Business Continuity SLA:\u003c\/strong\u003e Standardizes pre-printed Paper Continuity Care Packs and eMAR sheets deployed within 2 hours of cloud provider downtime or local connectivity failure.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eCyber Incident Response \u0026amp; Ransomware Containment:\u003c\/strong\u003e Governs immediate device network isolation, DPO notification (\u0026lt;1 hour), forensic data recovery, and 72-hour ICO reporting triggers for compromised cloud databases.\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eData Protection \u0026amp; Confidentiality:\u003c\/strong\u003e Complete UK GDPR Article 32 compliance for secure, role-based encryption of cloud care platforms, mobile device fleets, and user access provisioning logs.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eWhat's Included in the Download Package?\u003c\/h3\u003e\n  \u003cp\u003eDelivered as an editable Microsoft Word (\u003ccode\u003e.docx\u003c\/code\u003e) document formatted with Executive Midnight Navy styling and standalone control templates:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix A:\u003c\/strong\u003e Master Care Home eCMS \u0026amp; Cyber Security Register\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix B:\u003c\/strong\u003e eCMS User Access Provisioning \u0026amp; MFA Audit Form\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix C:\u003c\/strong\u003e System Outage Business Continuity \u0026amp; Paper Care Pack Log\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix D:\u003c\/strong\u003e Cyber Security Incident \u0026amp; Ransomware Response Record\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix E:\u003c\/strong\u003e eCMS Governance Non-Conformance \u0026amp; CAPA Tracker\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix F:\u003c\/strong\u003e Annual Care Home eCMS \u0026amp; Cyber Security Governance Review Form\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAppendix G:\u003c\/strong\u003e Internal Care Home eCMS Governance Audit Checklist\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eVisual Operational Status Badges Included\u003c\/h3\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse; margin-top: 10px;\"\u003e\n    \u003cthead\u003e\n      \u003ctr style=\"background-color: #0F172A; color: #FFFFFF;\"\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eStatus Tier\u003c\/th\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eVisual Badge\u003c\/th\u003e\n        \u003cth style=\"padding: 8px; border: 1px solid #CBD5E1;\"\u003eeCMS \u0026amp; Cyber Protocol\u003c\/th\u003e\n      \u003c\/tr\u003e\n    \u003c\/thead\u003e\n    \u003ctbody\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 1\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0; text-align: center;\"\u003e\u003cspan style=\"background-color: #DCFCE7; color: #15803D; padding: 3px 8px; font-weight: bold; border: 1px solid #22C55E;\"\u003e[ eCMS \u0026amp; CYBER OPTIMAL ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e100% MFA enabled, contemporaneous charting verified, devices encrypted, Cyber Essentials active.\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 2\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0; text-align: center;\"\u003e\u003cspan style=\"background-color: #F0F9FF; color: #0369A1; padding: 3px 8px; font-weight: bold; border: 1px solid #0284C7;\"\u003e[ CYBER AUDIT DUE ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eQuarterly eCMS account audit due within 7 days or annual DSPT submission due in \u0026lt;30 days (\u0026lt;7 days).\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 3\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #FEF3C7; text-align: center;\"\u003e\u003cspan style=\"background-color: #FEF3C7; color: #B45309; padding: 3px 8px; font-weight: bold; border: 1px solid #F59E0B;\"\u003e[ eCMS OUTAGE \/ PAPER CONTINUITY ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eCloud connectivity loss or outage logged; paper business continuity packs active (\u0026lt;2 hrs).\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003e\u003cstrong\u003eTier 4\u003c\/strong\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #FEE2E2; text-align: center;\"\u003e\u003cspan style=\"background-color: #FEE2E2; color: #B91C1C; padding: 3px 8px; font-weight: bold; border: 1px solid #EF4444;\"\u003e[ CRITICAL CYBER BREACH ]\u003c\/span\u003e\u003c\/td\u003e\n        \u003ctd style=\"padding: 8px; border: 1px solid #E2E8F0;\"\u003eRansomware infection, unauthorized account access, or lost unencrypted tablet; Board alert.\u003c\/td\u003e\n      \u003c\/tr\u003e\n    \u003c\/tbody\u003e\n  \u003c\/table\u003e\n\n  \u003chr\u003e\n\n  \u003ch3\u003eDocument Technical Specifications\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eDocument Code:\u003c\/strong\u003e \u003ccode\u003eSOP-CARE-CMS-DIR-2026-048\u003c\/code\u003e\n\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Microsoft Word (.docx) — Fully Editable\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eJurisdiction:\u003c\/strong\u003e United Kingdom (CQC Regulated Social Care — England \u0026amp; Wales)\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eTarget Audience:\u003c\/strong\u003e Registered Providers, Registered Managers, Chief Information Officers (CIOs), IT System Administrators, and Clinical Leads.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\u003c\/div\u003e","brand":"SOPStream","offers":[{"title":"Default Title","offer_id":58216011727180,"sku":null,"price":49.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1068\/2997\/1788\/files\/8d19808e-fc7f-4a3e-a2cd-0c47a3709e3a.png?v=1785042001","url":"https:\/\/sopstream.co.uk\/products\/care-home-electronic-care-management-systems-ecms-cyber-security-governance-sop-template-enterprise-uk-edition","provider":"SOPStream LTD","version":"1.0","type":"link"}