Refund policy

Return & Refund Policy

Thank you for shopping at SOPStream.

At SOPStream, we specialise in providing professional digital Standard Operating Procedure (SOP) templates. As our products are supplied electronically and available for immediate download after purchase, our refund policy differs from that of physical goods.

Digital Products

All products sold on sopstream.co.uk are digital downloads. No physical items are shipped.

Once your payment has been successfully processed, your purchased files will be made available for download immediately.

Returns and Refunds

Due to the nature of digital products, we are unable to accept returns once a purchase has been completed and the digital files have been delivered or downloaded.

Please ensure you review the product description, included documents, software requirements and licence information carefully before completing your purchase. If you have any questions about a product, we encourage you to contact us before placing your order.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If a digital product is faulty, not as described, or cannot be accessed due to an issue on our side, you may be entitled to an appropriate remedy in accordance with applicable consumer legislation.

When We Will Help

We will investigate and resolve issues where:

The downloaded file is corrupted or cannot be opened.
The incorrect product has been supplied.
A technical issue on our side prevents you from accessing your purchase.
The product is materially different from its description.

If we confirm that the issue cannot be resolved by providing a replacement file or technical assistance within a reasonable time, we will provide an appropriate remedy, which may include a replacement or a refund where applicable.

Technical Support

If you experience any problems downloading, opening or accessing your files, please contact us as soon as possible.

Our support team will work with you to resolve the issue promptly and ensure you receive the product you purchased.

Change of Mind

As our products are digital downloads that become immediately accessible after purchase, we are generally unable to offer refunds for:

Change of mind.
Ordering the wrong product.
Purchasing a duplicate product.
Not reading the product description before purchase.
Incompatibility with software or systems that are clearly identified in the product description.